Frequently Asked Questions
You can place an order by simply purchasing an item from our online store. You do have to create an account during this process so we have your contact details
Ideally we would never cancel an order, but if payment fails or there is a stock issue, which even in this day of technology does happen, we may have to cancel and order. We will always contact you directly.
Once you have made your first order you will have an account with us. You can then place further orders and see your order history when ever you login to our site
We currently don’t sell any virtual product but should we start we will inform you of any download limits at the point of purchase
Yes you can check your order status by logging into your account and checking your order history
You will receive and email when the order is placed and payment has been confirmed stating the order has been confirmed
Payments
Due to the fact we use PayPal as our payment gate way this should never happen as the order will not complete unless payment has been successful.
We Currently Use Paypal as our Merchant payment processor. This allows you to pay by either your PayPal account or by a valid credit card.
Once you are logged into your account you are able to place multiple orders
All charges are made clear at the point of checkout.
Accounts
you can click on the sign in button at the top right hand side of the menu
Yes we require you to register with us so that we have all your details to be able to keep you up to date with the order and delivery process.
Yes you can update this in your account settings
In the first instance you can reset your password. If this is not successful then please contact us through our contact page
Shipping
Where tracking is offered you can track your order through your account page.
All shipping fees are made clear at the point of purchase.
Delivery options are available at the point of checkout
Yes we ship Globally.
After sufficient time has passed we will contact our delivery service and request they investigate the missing items. Once they have been identified as undelivered by our delivery service and compensation has been paid you would be fully refunded for your purchase or a replacement will be dispatched to you.
This varies depending on your purchase as we do a lot of made to measure products.
Refund
In stock items are sent very quickly, if you cancel before we post we will instantly refund, otherwise you will have to return for a refund.
Please contact us if your refund is not showing.
We offer a no quibble 30 day refund if you return the goods in new, unused condition with original tags attached.
Refunds will be via your original payment method.
After sufficient time has passed we will contact our delivery service and request they investigate the missing items. Once they have been identified as undelivered by our delivery service and compensation has been paid you would be fully refunded for your purchase or a replacement will be dispatched to you.
This varies depending on your purchase as we do a lot of made to measure products.
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